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Ask us anything about studying abroad. We usually reply within one business day — faster on WhatsApp.

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Technical support

Something not working? Message Mahmood

Mahmood Burashed (محمود بوراشد) built and runs the E-Reach website, so he can help with anything on it — whether you're a student, a mentor or part of the E-Reach team.

school Students

  • Creating an account and signing in
  • Booking and paying for sessions and packages
  • Confirmed times, suggested changes and cancellations
  • Messages with your mentor

co_present Mentors

  • Your application and signing in
  • Your page: headline, video, theme and packages
  • Publishing times and confirming or moving bookings
  • Your sessions and earnings

shield_person E-Reach team

  • The admin dashboard: mentors, students, bookings and enquiries
  • Changing the website's text and images
  • Payments and refunds with Tap

build Anything not working

  • Pages that don't load or look wrong
  • Emails that don't arrive, and password resets
  • The English and Arabic versions
  • Anything else on the website

info For questions about studying abroad, applications or choosing a mentor, contact the E-Reach team above.